PAYMENT

We accept paypal and most major credit cards as well. When you are paying you are transferred to Paypal’s safe checkout. We do not handle your credit card numbers.
We are working on providing more payment options!

Our Paypal email address is info@lilyofthevalley.se

Confirmation
When your order is recieved by us, we will send an order confirmation to your email address. You should save this email in case you need to contact customer service, as it serves as a proof of purchase. Please make sure you are entering the correct email address when you are placing an order.

SHIPPING

We ship worldwide and offer flat rates for orders to Sweden or international.

Lily of the Valley cannot be held responsible for items lost or damaged in the mail unless they are insured. For insured shipping, please contact us. We are working on integrating it with the check-out but for now you will have to email us. Insured shipping is a flat rate cost added upon your shipping cost and it is the same for all countries.

Please allow 1-2 business days for shipping within Sweden, 2-5 business days in the European Union and 10 business days international.

GENERAL

When shopping on Lily of the Valley you might be purchasing a pre-loved garment that might have up to 100 years of use! We love selling antiques and vintage and try our absolute best to show in both text and pictures any possible damages to the item. Please take in to consideration that this is a natural part of shopping vintage and be mindful of the descriptions.

To order at Lily of the Valley you have to be over 18 or have your parents permission to shop.

Lily of the Valley is registred for tax purposes in Sweden (Registrerad för f-skatt).

Return Policy

Lily of the Valley’s return period is 14 days from the day the item arrived. Contact us to make a return. In your message to us you must state that you regret your purchase.

Lily of the Valley shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned.

You are obliged to pay for the return delivery of the product, unless the item arrived broken or if we have sent you the wrong item/s. If you have recieved the wrong item, or if your item is broken, please contact us right away so that we can sort it out and replace the item for you.

 

When returning a product/service:

-You are obliged to keep the product in the same condition as when delivered.

-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy

Privacy Policy

When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Lily of the Valley’s privacy policy in order to fulfill our agreement to you as our customer. We store the information only to be able to know where to ship your items and how to get in contact with you. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Lily of the Valley have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail. We do not sell any of your information to third parties.

Force Majeure

Lily of the Valley is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.